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Comments from Novella's customers
The Carney family says......
Thanks for finding us the home we needed, we are
really enjoying the extra space. You have been so
kind to not only us, but our children also, and we
wanted to thank you for that. (The garage opener is great!)Thanks! Take care & God bless.
Chad, Hollie, Cierra, Cydni & C.J.
The Knowles family says......
We want to express our gratitude to Carl Brazell Builders & Mike Taylor Properties. Looking for our first home, we researched homes, areas & builders to find the floor plan, we wanted and were told it was no longer available. That was until I met Novella. We walked into the Summit, I described what I wanted and she immediately took me to see the home. I fell in love with my loft home and knew then it would be my goal to have that home. We did build that home with Carl Brazell Builders. We closed on time, no nightmares, no horror stories and complete personalized service. Carl was meticulous with my home as if it were his own. I could not be any happier. I have had such a pleasant experience. I
advise anyone considering building to contact Mike & Novella Taylor and say, "I want Carl to build my house!"
Sincerely, Wade and Sharon Knowles
The Hatton family says......
It's no mystery why Mike Taylor Properties has steadily grown over the past few years. This is the third transaction you have handled for us and like the first two, everything fell right into place. I didn't understand why Novella worked so diligently on a back up offer after our home was under contract, until that contract didn't work out. Because of her experience and extra effort, we were able to close right on schedule with the back up buyer.We have enjoyed so much working with Mike & Novella. Your able assistance has been a key factor in helping us accomplish our goals. We thank you and wish you continued success!
Steve & Sandy Hatton
The McManus family says.....
Novella,
Thank you for the beautiful floral arrangement. They are absolutely beautiful and we are enjoying them so much. They look great as a centerpiece. We appreciate your thoughtfulness.
Thank you again for the flowers and for making our
house buying experience a pleasure.
Thanks, Michael & Lisa McManus
The Murray Family says.....
Novella,
Thank you so very much for all you did to help
us get our house! We could never have done it
without you.
Sarah & Robert Murray
Barbie Massimo commented......
Overall, the Novella Taylor Team far exceed my expections and there was not a thing they could have done to have served me more effectively. What impressed me most was her eagerness to satisfy our needs. They did their best and were always available when needed. I would recommend the Novella Taylor Team to my family, co-workers and friends....Barbie Massimo
Charles R. Harrison had this to say......
I am writing to commend one of your outstanding employees in the Columbia area. Novella Taylor was referred to us for a recent transfer to the area. From the first conversation, it was evident that she was a consummate professional. She spent significant time with us to identify our likes and dislikes in housing and incorporated those data into multiple house showings. She was willing to spend whatever time necessary to ensure we saw all available houses. Novella was available to us early in the morning(6:30am) until late into the evening(nearly 11:00pm) We appreciated her flexibility. Also, her up-front work saved us much time despite the fact we saw over 50 houses before finally settling on the right one. We selected a new house and she spent significant extra time as we picked out various necessities. She arranged estimates for some upgrades we wanted for our house, arranged and participated in the inspection and helped with sundry other extras. Novella was a pleasure to work with and I will actively recommend her and seek her out to sell our house should we transfer again. This was the first time we have used Century 21 for a transfer. If Novella is any indication of the caliber of employees at Century 21, I will seek no other real estate company and become an advocate thereof. Best Regards.
Charles R. Harrison, Ph.D.
Comments from the Roycroft's........
The Novella Taylor Team far exceed our expectations. Their service, courtesy and willingness to go the extra mile is extremely impressive. They took care of details enabling us to focus on our move out of state. They were excellent and we would certainly recommend them to our family, co-workers and friends. What we really liked is that Novella and her team gave professional service that was not only immediate, but of high quality as well. We have never dealt with a better real estate team. Thank you for all of your help. You truly made our move hassle free and enjoyable.......Mary & Bob Roycroft
Comments from Jillian Pitzer & Michael Quiros.......
Thank you for the help in us getting the house. You went above and beyond your duties to help us. You helped me keep my hopes up. I thank you for all you did! We wish you the best! We love our new house! It is perfect! We couldn't ask for more! Thank you! Jillian Pitzer & Michael Quiros
Latasha Cooper writes.......
Good morning Novella,
I trust and pray that this email finds you in good health and wonderful spirits. I have been meaning to send you a word of thanks since the beginning of this week. However, things have been so hectic. I want to say "Thank you" for the gift certificate to Outback. It is greatly appreciated. Also, thank you for taking care of my sister and brother-in-law. The house is beautiful. Further, I am sure that you will help my friend, Lin Johnson as well. I would not recommend you if I did not believe in you. In the future. I look forward to working with you. While I am not even thinking of moving anywhere at the moment, in years I may want to "upgrade" to a bigger home. I pray that God sees my heart as one of gratefulness and not complaints. I am truly blessed to be where I am today. Continue to be blessed and I will continue to refer you. Have a blessed day.....Latasha Cooper
Jeff & Tiffany Walters had this to say.....
The Novella Taylor team far exceed our expectations, especially Novella's kindness & dedication. Novella & her team were always honest and up front with us and she went out of her way to help us buy the house we had always dreamed of. Novella even made several phone calls, while she was on vacation, to help us close on time. I would recommend Novella Taylor to my family, co-workers & friends. Thanks guys!! We really appreciated every thing you did for us. We love the house and couldn't be happier with the way things turned out.....Jeff & Tiffany Walters
Leigh Bragg commented...........
The Novella Taylor Team far exceeded my expections. They were very friendly, acted like real people, not saleman and explained everything in detail. They were great, very helpful and looked out for my interests. I would recommend the Novella Taylor Team to my family, co-workers and friends......Leigh Bragg
Al & Leslie Stuckey said.....
The Novella Taylor team far exceed our expectations. Novella & her staff could not have done a more impressive job. They were always there for us whenever we had any questions. Nothing was too big or too small. We had nothing to worry about because they handled every detail,
promptly and professionally. Each and every member of this team are absolutely wonderful people and it was a delight to have such a great group on our side. We would recommend The Novella Taylor team to our family, co-workers and friends.....Al & Leslie Stuckey
Dr. Richard T. Herzog, Ph.d. commented.....
The Novella Taylor Team far exceeded our expectations and it would be impossible to conceive of a more pleasant experience. You made our dreams come true! What impressed me most about the Novella Taylor team was your friendly professionalism. You asked what we wanted and you delivered a dream house. Thank you from the bottom of our hearts. My wife grew up in the Soviet Union and I've spent my whole life bouncing around the world as a military dependent or a soldier. Now we have a real house.
I have already recommended Novella to former neighbors......Dr. Richard T. Herzog, Ph.D.
Jennifer Still had this to say.....
Novella,
Thank you so much for your help in getting our home sold in an efficient manner. We are building in Lexington and hope to close in March.
Thank you so much for your time and again thanks for helping us with the sale of our first home....
Sincerely, Jennifer Still
Kelly Rupprecht commented.....
The Novella Taylor Team far exceeded my expectations. What impressed me most was the uninterrupted time with agent. She rarely took calls and made me feel like I was the only client at the time. Novella was very patient, hard working, great attention to details and follow through and I would recommend Novella Taylor to my family, friends & co-workers.
.....Kelly Rupprecht
Dianne Myers had these remarks....
I would say that The Novella Taylor Team far exceeded my expectations. Did a tremendous job, served use very effectively.(Too bad the selling realtors weren't, they didn't impress me at all.) The Novella Taylor Team had patience and was always willing to help. Novella & John are awesome! Easy to work with, very professional, yet not stand offish. They make you feel like you are important and what you want is their top priority. I've already given out information on this team to my family, co-workers and friends....Dianne Myers
Ray and Diane Garrison had these remarks
Dear Novella,
Diane and I want to thank you for the excellent job you did in helping us sell and buy a house. You were very professional in your approach and always kept us informed on what we needed to do. You even helped me keep my cool during the closing. We will spread your name as the lady to see if you want to sell a house. Diane and I are very happy with the new house and the more relaxed pace of life in Elgin. Thanks again for your assistance.
Alice, Adrian and Mykala
Thank you so much for all your help! It is hard to believe that we finally found a house. Can't wait to start making it our home.
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